Split DNS Configuration Update for NetCloud Exchange

Scheduled for Aug 4, 07:00 - 08:00 AEST

Scheduled

Split DNS Configuration – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers.

This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager.

While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected.
Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.

Posted May 27, 2026 - 07:10 AEST

This scheduled maintenance affects: NetCloud SASE POPs - Asia Pacific (Sydney POP, Tokyo POP, Singapore POP) and NetCloud Manager Cloud Services - Asia Pacific au5 (Policy Management, Zero Trust Portal and Authentication).