Ericsson NetCloud - Asia Pacific au5

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Asia Pacific region and au5 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us0 Region -- https://status.cradlepoint.com/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

NetCloud Manager Cloud Services - Asia Pacific au5 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud SASE POPs - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Sydney POP Operational
90 days ago
100.0 % uptime
Today
Tokyo POP Operational
90 days ago
100.0 % uptime
Today
Singapore POP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Netcloud SASE - Rel-26.50 Deployment Jun 1, 2026 14:00-17:00 AEST

We will be undergoing scheduled maintenance during this time.
Services impacted: NetCloud SASE network creation.

Posted on May 27, 2026 - 21:26 AEST

Split DNS Configuration Update for NetCloud Exchange Aug 4, 2026 07:00-08:00 AEST

Split DNS Configuration​​ – Modified split DNS configuration to reduce conflicts with user-specified split DNS domains and servers.

This change moves the required NetCloud Exchange split DNS domains and servers from the default lists to internal lists, reducing the chance of these domains and servers being accidentally overridden by individual device configuration. It also allows specifying split DNS configuration in NetCloud Manager Groups, preventing them from being overridden by NetCloud Exchange configuration. Specified NetCloud Exchange split DNS domains and servers are no longer visible when editing an individual router's configuration in NetCloud Manager.

While the router’s DNS service restarts and applies the update, DNS queries can fail for 2-3 seconds. Tunnels and non-DNS traffic are unaffected.
Please visit https://docs.cradlepoint.com/r/Secure-Connect-Network-Changes-and-Their-Impact/Network-Changes-and-Their-Impact in our Documentation Portal for more information.

Posted on May 27, 2026 - 07:10 AEST
May 28, 2026

No incidents reported today.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Completed - The scheduled maintenance has been completed.
May 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 AEST
Scheduled - We will be deploying NCS 7.26.41 FR2 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.
May 14, 07:50 AEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.