Ericsson NetCloud - Asia Pacific au5

All Systems Operational

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Asia Pacific region and au5 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us0 Region -- https://status.cradlepoint.com/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Asia Pacific au5 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud SASE POPs - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Sydney POP Operational
90 days ago
100.0 % uptime
Today
Tokyo POP Operational
90 days ago
100.0 % uptime
Today
Singapore POP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

System Maintenance – March 13th at 1:00AM AEDT Mar 13, 2026 01:00-05:00 AEDT

To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance Friday, March 13th 1:00AM AEDT – 5:00AM AEDT (2:00PM GMT - 6:00PM GMT Thursday, March 12th). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.

For more info and FAQ regarding the maintenance please click here.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Posted on Feb 17, 2026 - 05:29 AEDT
Feb 23, 2026
NetCloud SASE OCI Firmware Update - Instance Restart
Completed - The scheduled maintenance has been completed.
Feb 23, 07:44 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 07:00 AEDT
Scheduled - We will be performing scheduled maintenance to restart our instances in response to a mandatory Oracle Cloud Infrastructure (OCI) firmware update
requirement.

Impact:
- NetCloud SASE networks might be restarted as part of this activity.
- Expected downtime: 5-10 mins

Reason:
OCI has mandated a firmware update to address a third-party component issue. We are proactively restarting instances during this planned window to
minimize disruption and maintain control over the timing.
Feb 21, 09:18 AEDT
Feb 22, 2026
NCS Database Migration
Completed - The scheduled maintenance has been completed.
Feb 22, 07:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 05:30 AEDT
Scheduled - We will be performing a scheduled database migration in our production environment during the maintenance window.

No impact is expected on service availability
Feb 20, 04:26 AEDT
Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

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